Commitment to Transparent Fulfillment Welcome to Stepoff. We are dedicated to providing a reliable, clear, and efficient shipping experience for all our customers. This Shipping Policy details our operational timeframes, free shipping , delivery coverage, and guidelines for handling packages, ensuring complete transparency and compliance with modern commercial standards.
Shipping coverage (USA)
Domestic Shipping Scope We currently provide reliable shipping coverage exclusively within the United States. All orders are dispatched from our fulfillment center to valid residential and commercial addresses located across the domestic US regions, ensuring secure delivery directly to your doorstep.
Free Shipping
Free Shipping To keep our checkout process straightforward and transparent, we offer free standard shipping on all orders. There are no hidden shipping fees or complicated calculations, allowing you to complete your footwear purchase with complete clarity and convenience.
Processing time (cut of time)
Order Handling and Cut-Off Schedules Our standard processing time for orders is 1 to 2 business days (Monday through Friday). The daily order cut-off time is 05:00 PM (GMT-05:00); orders placed after this cut-off time or during weekends will begin processing on the following business day.
Transit Time
Estimated Delivery Duration in Transit Once an order has been successfully processed and dispatched from our facility, the standard transit time for delivery across our domestic network is typically 3 to 5 business days. Actual transit durations may vary slightly based on destination distance and regional carrier schedules.
Total delivery time
Comprehensive Delivery Window The total delivery time required for your order to arrive at your shipping address combines our handling duration and carrier transit time. Customers can generally expect to receive their packages within 4 to 7 business days from the initial date of order placement.
Tracking order
Real-Time Shipment Tracking As soon as your order is dispatched, an automated shipping confirmation containing a unique tracking number will be sent to your email. You can use this tracking number to monitor your package’s progress in real time until it successfully reaches your designated delivery address.
Delivery methods
Reliable Courier Network We utilize trusted and professional shipping carriers suited to the destination address to ensure safe and timely delivery. While specific carrier names are assigned based on the most efficient regional routes, all dispatched shipments are handled securely with reliable logistics partners.
Failed deliverys or wrong adresss
Resolution for Delivery Complications Customers are responsible for providing an accurate and complete shipping address during checkout. If a delivery fails due to an incorrect address provided by the customer or multiple unsuccessful delivery attempts by the carrier, the package may be returned to our facility, and additional reshipment fees may apply.
Demage packages or missing packages
Procedures for Damaged or Lost Shipments If your package arrives physically damaged or goes missing in transit despite carrier confirmation, please contact our support team immediately within 48 hours of delivery. We will coordinate directly with the shipping carrier to investigate the issue, file necessary claims, and arrange a prompt replacement or refund.
Holidays or weekends (businessday)
Operational Business Day Guidelines Our fulfillment and customer support operations run strictly on business days, defined as Monday through Friday, from 09:00 AM to 05:00 PM (GMT-05:00). Weekends and official public holidays are excluded from processing and transit time calculations.
Business Info
Official Business Name: Stepoff
Registered Business Location: 5700 Rowlett Rd, Rowlett, TX 75089, USA
Official Support Email: support@stepoff.shop
Designated Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT-05:00)
